Untitled (400 × 200 px) (3)

3 Best Practices for Establishing a Roadmap to Engagement and Retention

With Insights from The UNC Health Team


June 20th, 2:00-3:00 pm EST

On-demand Webinar

Shaping a culture that increases employee engagement and retention is a huge endeavor, especially when many health systems are experiencing high vacancy rates in specific roles and employee burnout. During this webinar, you’ll hear from three UNC Health leaders about the workforce strategy they implemented approximately one year ago aimed at improving their culture and preventing teammates from leaving the health system. You will learn how they gained alignment, set the strategy, and executed the plan across the organization.


Tanya Content

Untitled design (95)System Executive Director of HR Operations and Teammate Experience, UNC Health

Ingrid Jones

Untitled design (96)Director of Culture, Engagement and Retention, UNC Health

Kathleen O'Neill

Untitled design (98)Communications Manager, HR Administration, UNC Health

In this interactive session, you’ll learn how UNC Health is:

  • Aligning the health system’s organizational objectives around a six-pillar framework,
    UNC Health for Me, UNC Health’s commitment to teammates from recruitment to retirement
  • Reinforcing the philosophical shift in the way work gets done across the organization,
    the need to work differently, and that everyone is a key stakeholder
  • Providing continuous internal communications to ensure the strategy is permeated
    across the entire organization
  • Engaging with employees in meaningful ways to strengthen the relationship between
    leaders and staff
  • Measuring success by gathering feedback from teammates and leaders

Tanya Content

System Executive Director of HR Operations and Teammate Experience, UNC Health

Tanya Content is System Executive Director of HR Operations and Teammate Experience at UNC Health. A passionate, solutions-oriented leader who utilizes Lean and Six Sigma Methodologies, she oversees strategy and planning; project/portfolio management; culture, engagement, and retention; learning and organizational development; and communications. Tanya is driven to molding the future of how HR delivers service to the business by establishing proactive approaches advancing the HR operational model and improving teammate
 experience. She is committed to developing teams during times of change by establishing trust through integrity and transparency, most recently demonstrated by her work during the pandemic and her leadership of the organization’s people and culture strategy, UNC Health for Me. With more than 30 years in the healthcare, manufacturing and engineering industries for domestic and global organizations, she has a proven ability to influence stakeholders and cross-functional teams to drive results and productivity. Tanya is certified as a Professional in Human Resources (SHRM-CP, PHR) and holds a BA in Office Management from Oklahoma Christian University. 

Ingrid Jones

Director of Culture, Engagement and Retention, UNC Health

Ingrid Jones is System Director of Culture, Engagement and Retention at UNC Health. She leads a team responsible for strengthening organizational culture, teammate engagement and experience as well as organizational listening strategy and programs. Prior to UNC Health, Ingrid held various roles in advertising, public relations, corporate sponsorship and foundation management, and organizational development. Her experience includes entrepreneurship, creating and managing an award-winning corporate mentoring program and facilitating leadership and professional development programs. Ingrid received a Bachelor of Arts in Journalism and Mass Communications from UNC-Chapel Hill. She is certified in MBTI (Myers-Briggs Type Indicator), Benchmarks 360° assessment through the Center for Creative Leadership, and various leadership courses.

Kathleen O’Neill

Communications Manager, HR Administration, UNC Health

Kathleen O’Neill is a Communications Manager for UNC Health. A collaborative leader with 25+ years of communications and marketing experience, she is committed to communicating with purpose, shaping organizational culture, increasing employee engagement and building an inclusive workplace, while creating innovative ways to reach employees, tell stories and inspire teams. Kathleen has served in leadership roles for three leading health systems, as well as several global financial services organizations. Her experience spans nearly every facet of communications and marketing, including serving as a journalist to leading an award-winning team of integrated marketing communications professionals to launching successful community outreach programs. Kathleen holds a bachelor’s degree in Journalism/Public Relations from Bowling Green State University.