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Caring is Good Business

Apply Swanson Caring Theory to the Employee Experience

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The use of this official seal confirms that this Activity has met HR Certification Institute’s® (HRCI®) criteria for recertification credit pre-approval.

You'll walk away from this webinar with...

An understanding of Swanson Caring Theory (including the five caring processes that convey compassion and competence in promoting patient well-being)

The answer to the question of why now

Tips for the practical application of the theory to help you build a culture of caring with a high-touch employee experience

Joel Ray

Joel Ray, Colonel (Ret.) USAF, NC, MSN, RN, NEA-BC

Chief Clinical Advisor - Laudio

Join Joel Ray for a passionate and lively discussion on how to apply the same principles of caring for patients to the caring of employees.

As a published author on the value and impact of the Swanson Caring Theory and most recently Chief Nursing Officer at UNC REX, Joel has a unique perspective of how to leverage technology to create high touch connections with employees.

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Deb Stargardt, MEd, MBA, LFACHE

Principal of Doyen Compass, LLC

Deb Stargardt is a career healthcare professional earning a Master of Business Administration at the University of Houston - Clear Lake. She is a Lifetime Fellow of the American College of Healthcare Executives and works with leaders to build caring relationships that inspire trust between patients, providers and employees across the healthcare continuum.

Prior to her consultancy, she spent 20 years focused on Patient Experience, most recently at UNC Health and previously at CommonSpirit Health, Texas Children’s Hospital, and Press Ganey as a Patient Experience Advisor. Deb is a published author in The Journal of Nursing Administration. 

Operationalizing Caring Theory

In Swanson Caring Theory, human caring is demonstrated in five caring processes that convey both compassion and competence to promote well-being. These processes, in the current vernacular, can be thought of in the following ways:

Being With
Doing For
Maintaining Belief
All registrants will receive a copy of Joel and Deb’s most recent Whitepaper:  Caring is Good Business - Applying Swanson Caring Theory to the Employee Experience
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Linking Hospital Consumer Assessment of Healthcare Providers and Systems to Swanson Caring Theory: A Diagnostic Model for Improvement

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Translating caring theory into practice: the Carolina Care Model


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"You need to invest in the emotional and physiological health of your patients and your staff."